These Terms apply to all contracts for the sale of goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
Acceptance of the delivery of goods shall be deemed conclusive evidence that the Buyer has accepted these Terms and Conditions.
Any modification to these Terms (including any special terms agreed upon between the parties) shall be null and void unless expressly agreed upon in writing by the Seller.
All complaints should be addressed to info@barbams.com.
Ordering
All orders for goods shall be considered as an offer by the Buyer to purchase goods in accordance with these Terms and are subject to acceptance by the Seller. The Seller reserves the right to decline any order for any reason.
If the goods ordered by the Buyer are unavailable in stock, the Buyer will be notified and offered the option to order other goods or cancel the order and receive a full refund within 30 days.
Price and Payment
The price of the goods will be as stated on the website. The price includes VAT and may include delivery charges.
The total purchase price, including VAT and any applicable delivery charges, will be displayed to the Buyer in the cart before confirming the order.
Upon receipt of the order, the Seller will confirm the details, description, and price of the goods via email.
Delivery
Goods delivered within Croatia will usually be delivered within seven (7) working days from the acceptance of the order.
Goods delivered outside Croatia will usually be delivered within ten (10) working days from the acceptance of the order.
If a specific delivery date is agreed upon between the Buyer and the Seller and subsequently cannot be met, the Buyer will be informed and offered the option to arrange a new date or receive a full refund.
The Seller will make reasonable efforts to meet the agreed delivery dates.
Delivery of goods will be made to the address specified by the Buyer in the order. The Buyer is responsible for ensuring the necessary arrangements to receive the order within the specified timeframe.
Delivery is handled by GLS Croatia and is available throughout the Republic of Croatia, except for certain islands.
The delivery price is indicated in the cart overview before payment.
Delivery is exclusively available within the Republic of Croatia and the European Union.
Ordered goods will be packed to prevent damage during normal handling and transport. The Buyer is obliged to inspect the goods for potential damages upon receipt and report any damages immediately to the delivery worker, refusing to accept visibly damaged goods.
It is the Buyer’s responsibility to verify the order’s accuracy upon receipt; subsequent complaints will not be accepted.
Seller’s Rights
The Seller reserves the right to periodically update prices on the website at any time.
The Seller will make all efforts to ensure accurate pricing at the time of the Buyer’s order.
The Seller reserves the right to withdraw any goods from the online store at any time.
The Seller shall not be held responsible for the withdrawal of any goods from the website or for declining a processed order.
The Seller shall not be liable for any damage incurred by the Buyer due to the unavailability of goods.
Cancellation and Returns
The Buyer must inspect the goods upon receipt and notify the Seller within fourteen (14) working days of delivery, confirmed in writing via email to info@barbams.com, if the goods are damaged, not in their original (undamaged) packaging, or do not conform to any part of this Agreement.
If the Buyer fails to do so, the Seller will consider the goods as accepted.
Limitation of Liability
Except where implied by law for Buyers defined as Consumers, in the event of any breach of these Terms by the Seller, the Buyer’s claim for damages shall be limited to the price of the goods, and the Seller shall not be liable for any direct, incidental, or consequential damages or losses under any circumstances.
Force Majeure
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure arises from events or circumstances beyond its reasonable control, including but not limited to strikes, accidents, war, fire, failure of communications, telecommunications, or computer systems, machinery failure, or lack of raw materials from natural supply sources. The Seller shall be entitled to a reasonable extension of its obligations’ timeframes.
Severability
If any part of these Terms is deemed unlawful by a competent court in the Republic of Croatia, such provisions shall be severed without affecting the remaining Terms.
Changes to Terms
The Seller reserves the right to amend these Terms at any time, but this right will not affect the existing Terms accepted by the Buyer prior to any changes.
Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Republic of Croatia, and the parties hereby submit to the exclusive jurisdiction of Croatian courts.
Complaints
Complaints can be submitted via email at info@barbams.com or by contacting customer service through social media.
The item must be returned in its original and undamaged packaging. Otherwise, the complaint will be rejected.
Within 14 working days of receiving the returned item, the item will be replaced, or a refund will be issued.